Four Strategies to Resolving Conflict

WHO SHOULD PARTICIPATE: CMOs, CNOs, compliance officers, nurse managers, emergency department personnel, joint commission coordinators, medical records personnel, quality improvement personnel, risk managers, legal counsel, and anyone else interested in the topic


OVERVIEW: Is conflict and the threat of workplace violence preventing your team from delivering stellar patient care? If so, you are not alone. Estimates show that every hour two nurses are victims of workplace assault, making healthcare the most violent sector in the nation. This webinar will provide practical ways to resolve conflict and help prevent it from resulting in violence. Having a workforce that is better equipped to respond to conflict will lead to improved work culture, significantly improved patient care, increased employee retention, and reduced expenditures by the organization. 

LEARNING OBJECTIVES:
• Discuss the neuroscience behind conflict;
• Detail the causes and symptoms of conflict; and 
• Recall how to resolve conflict while preserving relationships 

MEET YOUR FACULTY: Neal McIntyre, Ph.D.; Speaker Bio

CONTINUING EDUCATION: Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.
When
5/2/2024 9:00 AM - 10:00 AM
Central Daylight Time
Where
Virtual Event UNITED STATES
Registration not available.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from LHAonline.org. Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.