Make Training Stick: Service Delivery Educ. for Hospitals

Please review the LHA cancellation and substitution policy outlined below.


Healthcare managers and leaders, and anyone else interested in the topic

Hardwiring a Culture Focused on 5 Star Patient Experience

This one-hour, high-impact executive briefing will focus on best practices and skills to improve and own your patient experience scores within your facility, energize your staff, and educate new hires with effective communication skills.



  • Learn best practices and skills to improve and own your patient experience scores;
  • Enhance your onboarding skills and retention process for educating new hires with 17 must-have patient experience communications skills;
  • Become a patient relationship expert and learn how to energize your staff; and
  • Boost employee engagement while learning together and sharing ideas.


Brian Lee, CSP; Healthcare’s Engagement Expert, Custom Learning Systems; Speaker Bio


Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.

3/1/2024 11:00 AM - 12:00 PM
Central Standard Time
Registration not available.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.