ER Navigator Model

WHO SHOULD PARTICIPATE: CNOs, physician leaders, nursing staff, quality professionals, and anyone else interested in the subject matter


OVERVIEW: Learn how one facility identified an opportunity to connect patients within the healthcare system to their primary care clinic to improve care outcomes.



  • ·        Describe how data helped inform the need for a navigator; and
  • ·        Describe how a navigator can increase patient follow-up rates with a Primary Care Physician after an ER or inpatient visit.




  • ·        Elizabeth “Tren” Garbo, RN, Vice President, Chief Nursing Officer, Our Lady of the Angels Hospital; and
  • ·        Mark Keller, RN, CEN, FABC, ED Nursing Director 2, Our Lady of the Angels Hospital


CONTINUING EDUCATION: Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.


3/19/2024 12:00 PM - 1:00 PM
Central Daylight Time
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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

REGISTRATION: Registrations are accepted online only. VISA, Master Card, Discover, and American Express are accepted. Email confirmations will be sent to registrants upon completion of registration. To ensure timely delivery of instructions and handouts, and inclusion on the attendee list, registrations should be completed online one week prior to the event.  

CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.