Secrets of the 5 Star Physician


Physician leaders, physicians and advanced care practitioners, practice leaders, CNOs, quality professionals, patient experience champions, and anyone engaged with provider services and support


You Will Learn How To:

  • Educate providers to become actively engaged improving the patient experience:
  • Gain buy-in and adopt the 5 Star HABITS model of creating TRUST through kindness and communication;
  • Embrace new patient-driven best practices and processes that lead to a consistent 5-star patient and family experience;
  • Phase in the 5 Star Physician HABIT Checklist as the model of both current and future providers to deliver a 5 Star patient experience every time; and
  • Gain buy-in for ten patient focused policies.

Practical Take-Away Action Tools:

  • 3 Physician HABIT Checklists



Dr. Michael Klein, MD, Chief Medical Officer, Custom Learning Systems; Speaker Bio

Brian Lee, CSP; Healthcare’s Engagement Expert, Custom Learning Systems; Speaker Bio


CONTINUING EDUCATION: Participants will receive, upon completion of this program and evaluation, a certificate documenting the completed continuing education/clock hours.


2/16/2024 10:00 AM - 11:00 AM
Central Standard Time
Registration not available.

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VIRTUAL OFFERING: Access information for the webinar will be provided to each registered participant in advance of the event. To prevent emails from going into your junk or spam folders, have your IT staff whitelist the email address [email protected] and any emails coming from Access information and program materials are not meant to be shared with anyone other than registered participants. Program materials are the intellectual property of the speakers and are intended only for those who register and participate in the webinar. Sharing this information with others within your organization will result in being charged an additional registration fee.

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CANCELLATION POLICY: Individuals who cancel more than seven business days prior to a scheduled event will be charged a cancellation fee of $40 per person unless the webinar is complimentary. Written notice of the cancellation must be emailed to [email protected]. No refunds will be issued for cancellations received within seven business days of the event or for no-shows. 

SUBSTITUTION POLICY: Registrants who are unable to participate in an LHA educational event are permitted and encouraged to have an eligible substitute; however, written notice of the substitution must be emailed to [email protected] at least seven business days in advance of the event. The substitution option is not available if written notification is received by the LHA less than seven business days before the scheduled program. 

ACCOMODATIONS: Please contact the LHA if you have a disability that may require special accommodations for this educational opportunity. The LHA is committed to ensuring full accessibility for all registrants.